Privacy policy

Effective Date: 01/04/2025

Sneakwear Pvt. Ltd. ("Sneakwear", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website www.sneakwear.in.

1. Information We Collect

We may collect and store the following personal information:

Name
Email address
Phone number
Shipping & billing address
Payment information (processed securely via third-party gateways)
IP address and device/browser information
Website usage data via cookies and analytics tools

We collect this information when:

You sign up for our newsletter (optional)
You place an order (mandatory for order processing)
You browse our website (via cookies and trackers)

2. How We Use Your Information

Your information is used to:

Process and fulfill your orders
Send transactional emails and updates
Provide customer support
Send promotional or marketing content (only if you’ve opted in)
Improve our website performance, user experience, and marketing efforts through tools like Google Analytics and Meta Pixel

We may contact you via email, phone, SMS, or WhatsApp for order-related updates, customer support, dispute resolution, and occasional marketing communication (if you’ve opted in).

3. Sharing of Your Information

We do not sell your personal data. We may share your information only with trusted partners, such as:

Courier and logistics companies (to ship your orders)
Payment processors (for secure transactions)
Marketing and analytics providers (like Google & Meta)

Our website is hosted on the Shopify platform, which provides us with the online e-commerce infrastructure. Your data may be stored through Shopify’s data storage, databases, and general applications — all secured behind a firewall.

All third-party services are expected to handle your information with care and in compliance with applicable privacy laws.

4. Your Rights and Choices

You have the right to:

Access or update your personal information
Request deletion of your data
Opt out of promotional emails at any time (via the unsubscribe link in the email)

For any requests, email us at sales@sneakwear.in

5. Cookies and Tracking

We use cookies and similar technologies to:

Understand user behavior
Improve our site’s performance
Provide relevant advertising on third-party platforms

You can modify your browser settings to disable cookies, though this may affect certain functionalities of the site.

6. Data Security

We use industry-standard security practices to protect your data. However, no online method is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website is open to all, but we do not knowingly collect personal data from children under the age of 13. If we learn that we have unintentionally collected such data, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be reflected on this page, and the revised date will be mentioned at the top.

9. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us at:
📧 sales@sneakwear.in